FAQ

If you're unsure which body fat scale is best for you, check out our product guides. They are available under the product sizes section to help you choose the right scale based on your needs, whether it's for tracking body composition, weight, or health goals.

You can track your order by visiting the tracking section on our website. Simply enter your order number and the email address associated with the order. You’ll receive real-time updates on the status of your delivery. Alternatively, you can also track your order through the tracking link sent to your email after purchase.

1. download Starfit APP and complete registration;
2. click on "Account" and find "My Devices";
3. click on the "+" in the upper right corner, then click on the "Bluetooth" logo on the page and you will enter the searching for the smart devices;
4. click on the "Bluetooth logo" on the page and it will go to "Searching for the smart devices". When you find "Runstar-RX"(bluetooth name of scale), click to complete the connection. At this point, please note that a connected logo will appear on the screen of the scale.

Please make sure you have successfully connected the scale in the starfit APP, not in the Bluetooth list of your phone. Confirm that there are no other devices around that are connected to the body fat scale. If there are, please disconnect them first and give priority to connecting your device to the scale.

On the back of the scale, where the battery compartment is, you can see a transparent isolation tab. For rechargeable scales such as the BioScan and Elite are type C charging models and do not require pulling out the isolation sheet. This description is for Runstar’s other battery-powered body fat scales.

L0 is low battery, please charge or replace batteries. ※Measurement cannot be performed while charging, and the charging cable needs to be unplugged before use.

There are 2 ways: (1) Multiple Users with Separate Starfit Accounts. Please note only 1 Starfit account can pair with the smart scale at a time when measuring. (2) Multiple Users with a Shared Starfit Account. Users who create or log in to a Starfit account can create multiple user profiles within their account.

You can find "Code:xxx-xxx-xxx" on a lable at the back of the scale, that's the warranty code.

Please download Fitdays instead of Starfit, and turn on Samsung Health in "Settings" to sync. You can log in with your Starfit account, and the saved data in Starfit will be automatically synced to Fitdays.

Sorry, Starfit APP does not support iPad at the moment and cannot be used on iPad, so we do not recommend using iPad to download Starfit and connect with scale. Thank you!