Shipping Policy

Order Processing Time:

We strive to process and dispatch all orders within 2 business days.
Once your order is processed, it will be handed over to our trusted courier partner.
Please note: Any expected delays will be promptly communicated through our top information bar on the front page.

 

Shipping Time:

The delivery time is dependent on the shipping method chosen during checkout.
Estimated delivery times can range from 8 to 35 days, or potentially longer for remote areas.
For your convenience, we have provided an Estimated Time of Arrival (ETA) Timetable below. If your country falls under the "Other" category in the table, feel free to reach out to us for specific shipping ETA.

 

ETA Timetable:

Shipping Method Delivery Time
Standard Shipping 3-7 days
Express Shipping 1-5 days
Remote Areas Up to 10 days
Other Contact us for ETA

 

Contact Us for Shipping ETA:

If your country is listed under the "Other" category in the table above, please don't hesitate to reach out to us for a more accurate shipping ETA.
Order Tracking:
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
Customs and Import Duties:
Customers are responsible for any customs and import duties that may apply. Please check with your local customs office for more information.
Lost or Delayed Shipments:
In the rare event of a lost or significantly delayed shipment, please contact us immediately, and we will work with our courier to resolve the issue.
International Shipping:
We proudly offer international shipping. For any specific inquiries or concerns regarding international orders, feel free to contact us.
Thank you for choosing Runstar for your custom mechanical keyboard needs! If you have any further questions or concerns about our shipping policy, don't hesitate to get in touch with our customer support team. We appreciate your business!

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